Frequently Asked Questions

Yes. You can pause your subscription anytime if you choose to pay by credit card. Your subscription will not auto-renew whilst it is paused. The pausing of your subscription will be effective after the end of the current billing cycle. You will not be charged until you decide to resume your subscription. To resume using the subscription again, you can simply login into your account, go to your Profile page and click on "Resume Subscription" from the Account Overview page.

Yes. You can cancel your subscription anytime if you choose to pay by credit card. Upon cancellation, your subscription will not auto-renew and the cancellation will be effective after the end of the current billing cycle.

Sorry, but unfortunately we do not issue refunds. Our subscriptions are pre-paid and are non-refundable. You must cancel your subscription before it auto-renews each month (or year) in order to avoid being charged for the next billing cycle.

Yes. You can upgrade your subscripion to a multi-user plan or add more users to your current multi-user plan at any time. Please contact us if you need to do so.

Yes. You can use the contact form on our site to request a free trial or a live demo of our data products. One of our customer service executives will get in touch with you shortly upon receiving your request.

No. The data features are the same for both types of plan.

We activate your subscription instantly after we receive your payment online. For wire transfer payments, the subscription activates shortly after we receive the payment.

Yes. If you have purchased the subscription using your credit card, the subscription will automatically renew at the end of the current billing cycle. You can change this setting anytime from your Profile page. For your security, we do not save any card information on our own servers.

We offer customized pricing for subscribers that require 4 or more users. You can send us your details and request a quote. To do so, please go to our Subscribe page and select a plan with 4+ users. You will be directed to a "Request a quote" form. Please fill your details and submit your request.