Frequently Asked Questions
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Pause, cancel, upgrade or downgrade
Can I pause my subscription?
Can I cancel my subscription at any time?
Do you offer refunds if I cancel my subscription?
Can I upgrade my subscription anytime?
Can I get a free trial or a live demo?
Are the data features different for a monthly plan as compared to an annual plan?
How long does it take to activate a subscription?
Will my subscription auto-renew?
Do you offer discounts to corporates?
What are the available billing cycles?
What payment methods do you support?
Can I change or update my payment method?
Do you save any payment information?
How secure is your payment process?
Are there any additional or hidden costs?
When will I be charged?
What do I do if I payment declines?
How will my subsctription appear on my credit card or bank statement?
Can I share my login details with others?
How can I reset my password?
How can I change my email address?
My account is locked. What should I do?
How can I delete or remove my account?
Admin and manage users
How many users can I add under one subscription?
Can I remove and add users during an active subscription?
Can I assign admin rights to another user?
I have an admin + user account but I don’t need to access to the dashboard. Is it possible to have an admin only account?
Am I tied to a contract?
When will I receive the invoice?
How can I download my invoices?
Can I access older invoices?
Data protection information
What personal information does Finbrook have about me?
How do I withdraw consent?
Is my Finbrook profile public or private?
Does Finbrook track me across the web?
Will Finbrook sell my personal information?
In what country does Finbrook store data?
Why can't I delete my Stripe or other payment account through Finbrook?
Does Finbrook comply with DNT?
How do I file a complaint or object to the use of my personal information on Finbrook?
How do I file a complaint against Finbrook to the Supervisory Authority?
Can’t find an answer to your query?